Setup problem
Tell us the device, player name, connection method and the exact step where it stops.
Get help with account access, player setup, trials, subscriptions and connection details. Start with the guide that matches your issue, or send support the exact device and error you see.
Quick route
Include your device model, app name, whether you use Xtream Codes or M3U, and the exact error message. Never post a password or complete playlist link in a public message.
Account & Setup Help
Include your device model, app name, whether you use Xtream Codes or M3U, and the exact error message. Never post a password or complete playlist link in a public message.
Tell us the device, player name, connection method and the exact step where it stops.
Use the account area for password recovery, order history, subscription details and support tickets.
Check the current plan terms and prices before asking support to review an order or renewal.
FAQ
The practical details people usually need before they continue.
Use the password reset link on the sign-in page. The reset message is sent only to the email attached to the account.
Check every character in the server address, username and password. Also confirm that the subscription is active and that the selected login method matches the player.
Sign in and open Tickets in your Lion OTT account to see replies and keep the conversation together.
Test the service on your own device first, or compare the current plans before ordering.
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